3rd Party API
3rd Party API alows other software packages like IVRS, Call Center Applications to intreract with neuCRM in a secured way.
With the help of 3prd party API in neuCRM you connect with any 3rd party Application which supports JSON API
The possible example is, When a customer calling your call center number, he could have the following options:
- Register a new Service Request
- Book a complaint
- Get his account balance
- Get the status of his Complaint
- and many possibilities...