FTP access to neuCRM Server
Access to the files like Customer Documents, Web Access Logs, System Backup files enabled through FTP login on neuCRM Server. Before accessing through FTP, it server must be configured at Admin → Settings → Server → FTP Backup menu. This menu is accessible by serveradmin only.
There you must configure FTP Password and Allowed IP Address2. Untill otherwise all configurations are configured perfectly you could not login via FTP.