| complaint_warning_hours | Integer Value | ISP, Reseller | No of Hours to wait, from the time of creation of Complaint for giving Dashboard Warning Message |
| complaint_critical_hours | Y,N | ISP, Reseller | No of Hours to wait, from the time of creation of Complaint for giving Dashboard Critical Alert |
| leads_warning_hours | Integer Value | ISP, Reseller | No of Hours to wait, from the time of creation of Lead for giving Dashboard Warning Message |
| leads_critical_hours | Y,N | ISP, Reseller | No of Hours to wait, from the time of creation of Lead for giving Dashboard Critical Alert |
| mac_bind | Auto,Yes,No | ISP, Reseller | Default MAC Binding Option. Auto Means, refer to next higher level Configuration ie. ISP/System Config. Yes means - Bind MAC Automatically with Last used MAC. No means, Not bind with any MAC. |
| customer_creditlimit | Integer Value | ISP, Reseller | It is a system wide Default Credit Limit to Customers. This Credit Limit value only used when no customer wise credit_limit was specified to a customer. |
| data_usage_alert_percentage | 50-100 | ISP, Reseller | Alert sent by SMS or Email (if enabled) when customer reaches this usage Quota on his First BandWidth(BW1) limit. |
| user_cash_credit_limit | Integer Value | ISP, Reseller | This is Default user_cash_limit Configuration. This will used only if no cash limit was specified to a user. |
| document_management | Y,N | ISP, Reseller | Allow uploading and managing customer's CAF, ID Proof & Address Proof Documents. |
| date_format_numeric | DD/MM/YYYY, MM/DD/YYYY, YYYY/MM/DD | ISP, Reseller | Display Numeric Date Format setting |
| date_format_text | d-mmm-yyyy, d-mmm-yy, yyyy-mmm-d, mmm/d/yyyy, mmm/d/yy | ISP, Reseller | Display Text Date Format setting |
| logo_file | Image File | ISP, Reseller | Brand Logo. |
| logo_placement | None, Location1, Location2 | ISP, Reseller | Logo Placement in CRM web page. |
| currency_symbol | ,,,,,,, | ISP, Reseller | Currency Symbols. Changes are Permitted to ISP level only. |
| currency_text | Short prefix | ISP, Reseller | This is used as currency prefix, when ever system can not use Currency Symbol values in some places. This is the fall back Configuration for Currency Symbol |
| portal_online_payment | Y,N | ISP, Reseller | Enable Online Payment Option on Customer Selfcare portal |
| portal_planchange | Y,N | ISP, Reseller | Enable Planchange Option on Portal |
| portal_topup | Y,N | ISP, Reseller | Enable Topup Option on Portal |
| portal_print_payment_receipt | Y,N | ISP, Reseller | Show Print Option immediatly after completing online Payment on Portal |
| portal_add_fund_denominations | Comma Separated values | ISP, Reseller | List of Denominations value that customer can select for Adding Funds into his Account. |
| server_crm_domain | Domain Name | ISP, Reseller | Domain name to Access CRM server. Example: crm.mydomain.com |
| server_portal_domain | Domain Name | ISP, Reseller | Domain name to Access Customer Portal. Example: myaccount.mydomain.com |
| max_isp_custom_roles | Integer Value | Server Admin | Max number of custom Roles can be created by a ISP |
| max_reseller_custom_roles | Integer Value | Server Admin | Max number of custom Roles can be created by a Reseller |